At J A I Gallery we aim to make your shopping experience as simple and enjoyable as possible. 

• Shipping is calculated at checkout based on the weight and size of your order as well as your shipping location
• Freight on larger items, including artwork, will be quoted upon inquiry and invoiced separately.
• We use a variety of different freight companies depending on the size and nature of the item being shipped, for this reason we are unable to accept PO Boxes as a delivery address.
• When your order has been shipped, you will be notified via email which will include your tracking information
• All parcels require a signature on delivery unless requested otherwise
• When an authority to leave is requested by you at checkout, you acknowledge that Jai Vasicek Gallery will not be liable in any way for a loss or damage to your parcel

Shipping Domestic - Tiles

• Delivery times within Australia will vary depending on your location. All orders are dispatched within 24-48 hours. Please allow approximately 5-6 business days for standard delivery with Australia Post

• Please allow extra time for delivery during sale or busy periods due to high volume orders and potential shipping delays for holiday periods. 
• We do not guarantee your parcel will arrive within a set time frame and the above is a guide only. If you wish to receive your order by a certain date please get in touch with us to discuss this possibility
• For any tile enquiries please contact customerservice@jaivasicek.com

Shipping Domestic - Prints

• Delivery times within Australia will vary depending on your location. As stated on the product description all orders are dispatched within 2-3 weeks
• Please allow extra time for delivery during sale or busy periods due to high volume orders and potential shipping delays for holiday periods
• For any print enquiries please contact hello@jaivasicek.com

We do not guarantee your parcel will arrive within a set time frame and the above is a guide only. If you wish to receive your order by a certain date please get in touch with us to discuss this possibility.  

International Shipping

• For international shipping we use either Australia Post, TNT or DHL couriers depending on the size and nature of your item
• Once your order has been shipped a tracking number will be sent to your email address
• All deliveries must be signed for. Please ensure someone will be able to sign for delivery
• Freight for large items, including artworks and framed prints, require tailored quotes. Before purchasing your item, please contact us at hello@jaivasicek.com
• International shipments are sent unmounted and unframed unless arranged prior with a tailored shipping quote
• Jai Vasicek Gallery cannot be held financially responsible for any additional local customs and duties on your order
• We are required by law to disclose the full value of the shipment contents and cannot alter this value
• If an order is refused by a destination country, by no fault of our own, Jai Vasicek Gallery holds no financial responsibility for any additional shipping expenses or costs incurred as a result
• The purchaser holds responsibility for tracking the shipment. Failure to collect your shipment from a designated outlet may result in your parcel being returned to Jai Vasicek Gallery. In which circumstance, it is the financial responsibility of the purchaser to arrange shipping for the item.